University of Botswana's Procurement Complaint and Appeal Resolution Procedure

  1. Procurement Unit (PU) Publishes Notice of Preferred Bidder following Accounting Officer’s (AO) award decision. The notice also indicates cooling off period.
  2. PU issues communication to both the successful bidder indicating intention to award and also to unsuccessful bidders.
  3. PU also notifies unsuccessful bidders about their legal right to request debrief within the cooling off period in Accordance with Section 104 of the Act and Public Procurement Regulation,2023 (PPR)Regulation 68(8).
  4. If no request for debrief is submitted the AO proceeds to award the tender after the elapse of the cooling off period. Communication to bidders is shared by Procurement Unit.
  5. Bidders who request for debrief submits their request to procurement@ub.ac.bw before the elapse of the cooling off period.
  6. Debrief is conducted during the cooling off period by the Ad -Hoc Debrief committee appointed by the accounting officer.
  7. If no complaint has been lodged after the debriefing period, then the AO proceeds to award the tender after the elapse of the cooling off period.
  8. Should the bidder feel aggrieved after the debrief session then the bidder submits a complaint to the AO via email to: vc@ub.ac.bw and CC: procurement-oversight@ub.ac.bw
  9. Pursuant to Reg 68(11), the AO shall where a bidder has lodged a complaint during the cooling off period notifies all other participating bidders and resolve the complaint within 14 days of receipt of such compliant before he proceeds with the procurement process.
  10. The AO should then communicate his adjudication decision regarding the complaint to the aggrieved bidder within 14 days.
  11. Should the complainant not be satisfied with the decision of the AO on the lodged complaint then the complainant should lodge an appeal to the Public Procurement Tribunal.

NB: All complaints are handled in line with applicable provisions of Botswana, s Public Procurement Act and Public Procurement Regulations 2023.

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