DIVISION OF OPERATIONS
DEPARTMENT OF FACILITIES MANAGEMENT
VACANCY No: IRC 3573
The University of Botswana (UB), a premier state-owned tertiary institution dedicated to shaping the future through excellence, research, innovation and meaningful societal impact, invites applications from accomplished and suitably qualified professionals for the position of Manager: Operations and Case Management in the Department of Facilities Management.
JOB PURPOSE
The Manager: Operations and Case Management is responsible for developing and managing security operations and case management issues within the University. The position holder will ensure the safety and security of the University, its employees, students and assets, while also handling and resolving security - related incidents and cases
KEY RESPONSIBILITIES
The successful candidate will be expected to: i. Develop and implement Operations and Case Management plans in line with the departmental strategy; ii. Contribute to the development of University and departmental strategies, policies, plans and procedures, and lead implementation at a unit level; iii. Participate in the student and staff disciplinary processes as required; iv. Manage the investigation of security incidents, including thefts, vandalism, harassment, and safety violations; v. Collaborate with University officials, law enforcement, and legal authorities when necessary; vi. Liaise with appropriate authorities in the event of major disturbances and/or public events to ensure the security of staff, students and members of the public and University assets; vii. Manage and supervise the resolution of disciplinary cases related to security incidents, policy violations, or misconduct; viii. Ensure all case management processes are fair, transparent, and in compliance with university policies; ix. Liaise with Security Systems and Technical Services to identify any breaches in security and liaise with Police/ other security authorities on investigations; x. Manage the communication provided to the University community on ongoing or closed cases; xi. Manage the communication of crime tips to inform the University community on crime trends; xii. Compile incident reports and investigative activities; xiii. Develop and ensure the implementation of Security Manuals and adherence to security procedures and regulations by all University employees, students and visitors; xiv. Liaise with Legal Services to ensure that regulations are consistent with national law; xv. Liaise with police and fire authorities on security and protection issues and on any incidents and breaches of public order or criminal activities; xvi. Liaise with relevant departments to repossess university assets; xvii. Ensure that security service providers engaged by the University comply with contract terms and the provision of contract security staff and equipment; xviii. Lead implementation of approved traffic control and parking regulations and ensure that University Access control points are monitored at all times; xix. Develop and monitor implementation of day-to-day operational systems and procedures to ensure the efficient and cost-effective application of security and traffic management systems and procedures; xx. Make recommendations for the development of traffic control regulations, access and revenue generation potential of providing parking and other traffic management facilities; xxi. Provide excellent customer service ensuring client and stakeholder satisfaction; xxii. Assist with the development and management of the departmental budget; xxiii. Develop and manage unit-level budget and recommend expenditure in accordance with delegated limits; xxiv. Develop and manage Security Services and Case Management risk register with clear mitigation strategies; xxv. Undertake any other duties as directed by the supervisor in line with the role.
QUALIFICATIONS REQUIREMENTS
Applicants should have a minimum of a Bachelor's degree in, Security Management, Criminal Justice, Policing or a related field is required. A Master’s degree in a relevant area will be an added advantage added advantage.
EXPERIENCE REQUIREMENTS
i. A minimum of six (6) years' work experience, three (3) of which should have been at senior officer/professional level.
Other Requirements: i. Extensive experience in security management and investigations, preferably in an educational institution; ii. Knowledge of security laws, regulations, and best practices in a university setting; iii. Strong leadership, communication, and interpersonal skills; iv. Experience in conducting investigations, including interviewing and evidence handling; v. Familiarity with security technology, systems, and data analysis.
REMUNERATION
The University of Botswana offers a competitive salary and benefits package commensurate with qualifications and experience.
HOW TO APPLY
Qualifying applicants should address the stated requirements and provide any other information to assist the University determine their suitability for the position. They should quote the vacancy number of the post applied for, provide current curriculum vitae (CV) - including telephone and active email address, certified true copies of educational certificates, transcripts, three work-related references and certified copy of ID/Omang or passport.
The application material should be addressed to: The Manager: HR Business Partnering, University of Botswana, Private Bag 0022, Gaborone, Botswana, Telephone: (+267) 3552250/2167/2842. E-mail: UBHRrecruitment@ub.ac.bw
Hand-delivered applications should be submitted to the University of Botswana Gaborone campus, at the corner of Notwane and Mobuto roads, administration building, Block 108 - Office No. 205 (second floor).
Applicants should inform their referees (x3) to: (i) quote the vacancy number; (ii) position applied for, and; (iii) submit the references directly to the address stated above before the stipulated closing date.
NB: Only shortlisted applicants will be contacted.
Closing date: 19 November 2026