Students go for hospitality management internship at Cresta
Dated : 14.03.2017
The University of Botswana Department of Tourism and Hospitality Management is sending 32 students for a four month internship programme with Cresta Hotels across the country. The third year students are expected to have gained experience and the necessary skills of working in a hospitality industry at the end of their placement.
Speaking at an event on March 9, 2016, the purpose of which was to prepare them for the task ahead, Head of the Department of Tourism and Hospitality Management, Mrs Montle Siya, advised the students to uphold good work ethics during the four months and two weeks of internship.
Mrs Siya said the Cresta Hotels were looking for traits and attributes that made one a successful worker or employee. As a result, she said one of the fundamental steps towards a fruitful experiential learning was to create a memorable guest experience for each and every guest the intern would come in contact with.
Mrs Siya also encouraged the students to be dependable and punctual besides performing tasks on time, as well as providing timely feedback. She also advised them to be disciplined and avoid drink alcohol on duty.
She shared with them some valuable tips on how to be successful at Cresta Hotels. “You should perform your duties cheerfully all the time, and be ambassadors for Cresta and UB in or outside the workplace. You should also be attentive and pay much attention to detail as well as to ask your supervisors questions when in doubt. Be accountable and take ownership, ’’ advised Mrs Siya.
Crest Hotels Group Training Coordinator, Ms Maggie Mandiwana, shared same sentiments and advised the students to treat guests with respect as well as “with a big smile to bring them back”.
Ms Mandiwana further stated that with good performance, attitude and conduct, they could be an asset to the hotel, and more importantly to the country. “Remember that there is a race that you must run, and victory will be based on your performance, attitude and conduct,” she said.
Earlier on in his welcoming remarks, a UB lecturer in tourism, Mr Obadiah Kibara, thanked Cresta Hotels for their unwavering support and cooperation over the years.
Senior lecturer, Dr. Mahachi Chatibura, also thanked Cresta Hotels for their support, and other stakeholders for their crucial role in the provision of education and training.