International Federation of
Library Associations and Institutions

Welcome to Reference and Information Services Section (RISS) 2015 satellite meeting: the RISS of IFLA, held in Gaborone, Botswana. The RISS Satellite meeting provides an exciting international forum which addresses all aspects of reference work in all types of Libraries globally.

The Gaborone meeting will address the ways in which reference and information services can help connect libraries to civil societies, promote local and indigenous knowledge, culture, and development, and address the education, training, and practice of librarians and library staff..

RISS is being organized for the first time in Botswana. It will give an opportunity to the library and information professionals from the country and neighbouring countries to attend the international meeting which is of high relevance to all. Professionals from various developing countries will get an opportunity to interact with delegates and prominent speakers from developed countries and learn about the best practices to benchmark from.


Registration Form

Early Registration FEE: 100 Euro
Late Registration after May 31st 2015: 120 Euro


Register complete

Countdown to the conference










Pavilion (Ditshupo Hall - Fairgrounds)
11 – 13 AUGUST 2015


Please click on the time to see the event

Registration Opens

Tour of university of Botswana


Entertainment - 1

Registration Opens


Official Opening – Deputy Vice Chancellor Academic Affairs, Prof O Totolo

Key note Address – Prof Mutula

Paper : 1
Ezinwanyi Madukoma (Nigeria)
User's perception of electronic reference service.

Paper : 2
Athuland Mutshewa and Keolebogile Thandie Sunah Kentse (Botswana)
Users' criterion of relevance of the support given by librarians on the use of Information and Communication Technologies: the case of Gaborone Public Library, Botswana.

Paper : 3
Edwin Qobose and Boipuso Mologanyi (Botswana)
Evaluating virtual reference service at University of Botswana Library: a case study of Question Point


Lunch break


Paper : 4
Blessing Kebakgore Ketlhoilwe and Spando Kgomotso Molatedi, (Botswana)
An evaluation of the University of Botswana reference services staff: current and future skills and competencies.

Paper : 5
Kelem Kassahun and Chatiwa Nsala (Botswana)
The views of academic librarians towards open access resources as a reference service: a case of private institutions of higher learning in Gaborone, Botswana.

Paper : 6
Angelina Totolo and Dimane Mpoeleng (Botswana)
Perceptions of University of Botswana librarians on the potential of Web 2.0 tools.

Paper : 7
Removed from here as one accepted author cannot attend the conference.


Coffee break


Paper : 8
Donald Flywell E. Malanga (Malawi/Botswana)
Factors hampering the provision and delivery of reference and information services in Malawian school libraries.

Paper : 9
Austin J.C. Mole, Scholastica Ukwuoma and Chibuzo I. Dim (Nigeria)
Recreating public library-based reference and information services for promoting democracy and good governance in Africa

Paper : 10
Connie (Monica) Setshwane (Botswana), Lilian Oats
Cultural preservation through public libraries: Lessons from Kanye Public Library.


End of sessions


Entertainment : 2

Registration opens


Paper : 11
Ewa Mork (Norway)
A difficult subject and an uncertain landscape: reference and information services related to genocide and minorities at the Center for the Study of the Holocaust and Religious Minorities (HL-center) in Oslo.

Paper : 12
Steven Lutaaya (Uganda)
Corporate records and archives references services: challenges and opportunities from the Bank of Uganda perspective.


Coffee break


Paper : 13
Samantha Schmehl Hines (United States)
Connecting individuals with social services: the library's role.

Paper : 14
Christopher Nkiko and Mercy Iroaganachi, (Nigeria)
Community SDI Services for Empowering Women through Information Provision and Utilization: Center for Learning Resources as a Catalyst for Social Change

Paper : 15
Olugbade Oladokun (Botswana)
The ubiquity of library through reference service: bridging the gap to the marginalized.


Lunch break


Paper : 16
Stephen M. Mutula (South Africa)
Ethical dimension of providing reference services by academic libraries in Africa.

Paper : 17
Ayanda A. Lebele (Botswana)
The role of reference librarians in internet governance: the case of Botswana.

Paper : 18
Iguehi Ikenwe, Magnus Igbinovia and Solanke Oluwayinka (Nigeria)
Inducing Illumination in Dark Places: A Critical Analysis of the Relevance of Reference Librarian in the Information Age


Conference ends


Oasis Motel

  (+267) 392 8396

Standard Room P600.00
Chalet P650.00
Family Room P990.00

Piermont Mondior

  (+267) 319 0600

Standard Room with two single beds P1,225.00
Double Room P1,540.00

Gaborone Sun Hotel

  (+267 )361 6000

Standard Room with breakfast P1,095.00
Luxury Room with breakfast P1,705.00
Luxury Suite with breakfast P2,870.00

President Hotel

  (+267 )3953631

Standard Room P1,388.00
Junior Suite P1,938.00
Presidential Suite P2,870.00

Falcon Crest Suites

  (+267 )3935373

Standard P985.00
Executive P1,150.00

Regent Select Hotel

Corporate rate P1,275.00
Group Booking P1,155.00

Brackendene Lodge

  (+267 )391 2886

Single Room P453.00
Double Room P490.00

Indaba Lodge

Single Room P1,115.00
Double Room P1,215.00,

Travel Lodge


Standard Room P749.00

Planet Lodge


Single Room P749.00


Prof. Otlogetswe Totolo (Deputy Vice Chancellor Academic Affairs)

Environmental Scientist who completed his BSc (Biology and Environmental Science) training at the University of Botswana in 1987. He also studied in the United Kingdom for his MSc (Soil Science) and PhD (Soil Science and GIS). In addition, he completed a number of short courses on Science management including one at Harvard University.

Prof. Stephen Mutula

PhD (Information Science)-University of Johannesburg, Master of Librarianship-University of Wales, UK, PGD Computer Science-University of Nairobi, PGD Librarianship-University of Wales UK, Bachelor of Education-University of Nairobi


Restrictions to enter Botswana from Ebola-affected countries: Guinea, Liberia, Sierra Leone, and Democratic Republic of Congo?

Travellers from West African countries shall be subjected to the Ebola screening and passengers tracing form while those coming from Ebola affected countries shall be denied entry into Botswana to reduce the risk of introducing the disease.



  • University of Botswana Library
  • Edwin N. Qobose, Chairperson: +267 3555049
  • Lynn Jibril, Secretary +267 3555178
  • (+267) 3550000